Frequently Asked Questions (FAQs)

1. What is Furskin and what products do you offer?

Furskin is a brand dedicated to high-quality beauty and self-care tools. We offer scalp massagers, ice rollers, facial tools, and other beauty accessories designed to improve your skincare and haircare routine.

2. How do I use the Furskin Scalp Massager?

Our scalp massager helps stimulate blood circulation and promote hair growth. Simply use it in circular motions on your scalp while shampooing or on dry hair for a relaxing massage.

3. What are the benefits of using an Ice Roller?

The Furskin Ice Roller reduces puffiness, tightens pores, soothes irritated skin, and improves circulation. Store it in the fridge and roll it over your face for a refreshing effect.

4. Are Furskin products suitable for all skin types?

Yes! Our products are made from high-quality, skin-friendly materials and are suitable for all skin types, including sensitive skin.

5. How do I clean and maintain my beauty tools?

Wash your tools with mild soap and lukewarm water after use. Let them air dry before storing.

6. What is your return and refund policy?

We do not offer refunds or returns on any of our products due to hygiene and safety reasons. Please read the product details carefully before purchasing. If you receive a damaged or defective product, contact us within 24 hours of delivery for assistance.

7. How long does shipping take?

Orders are processed within 24-48 hours and typically arrive within 3-7 business days, depending on your location.

8. Do you offer international shipping?

Currently, we ship only within India, but we are working on expanding to international markets soon.

9. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can also check your order status on our Order Tracking page.

10. Can I cancel my order after placing it?

Orders can only be canceled within 24 hours of placement. Once processed or shipped, cancellations are not allowed.